Delivery of Intangible Goods:
We primarily deliver software and digital products electronically, including downloadable software and access to web-based services. You will receive details for accessing or downloading the product immediately upon purchase.
Upon purchase, you agree to our licensing terms, which specify the terms and conditions of usage. These terms may include the number of users, license duration, and any usage restrictions.
For certain products, we will create user accounts for you, and you will receive login credentials to access the software or services.
We provide user manuals, installation guides, and support resources to assist you in using our software or services effectively.
We offer customer support via email to assist you with any issues you may encounter during or after the delivery process.
You may be eligible for a refund under the following circumstances:
– Defective software that cannot be rectified within a reasonable timeframe.
– Software not meeting the specifications or features as described.
– Duplicate or accidental purchases.
– Cancellation within 10 days of the purchase (for standard products only).
Refund requests must be made within 10 days from the date of purchase.
To request a refund, please contact our customer support at firstname.lastname@example.org.
When requesting a refund, please provide proof of purchase, error logs, or a description of the issue to help us process your request.
We may offer partial refunds in some cases, depending on the circumstances.
Please note that certain items, such as consulting services or custom development work, are non-refundable.
Refunds will be processed through the original payment method used for the purchase, unless otherwise agreed upon.
Timing of Refunds:
Refunds will be processed within 10 days of approval.
If you wish to cancel a subscription or license, please refer to our cancellation policy, which may differ from the standard refund policy.
In exceptional circumstances, we may grant refunds outside the standard policy, as required by law or in extenuating situations.
Please review this policy before making a purchase. By purchasing our products or services, you agree to abide by this policy. If you have any questions or need further clarification, please feel free to contact us at email@example.com